1. Introduction

B Design – Cabinetry, Walls & Lighting (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.b-design-llc.com or interact with us by phone, SMS, email, or through our AI receptionist system.

By using our website or communicating with us, you agree to the terms outlined in this policy.

​

2. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Mailing address

• Project details or design preferences

• Communication history

• Call recordings or AI-generated call summaries

• Website usage information (IP address, browser type, device information, cookies)

Information may be collected when you:

• Submit a contact form

• Request a consultation

• Call our showroom

• Communicate with our AI receptionist

• Request a quote or design services

• Engage with us via SMS

 

3. How We Use Your Information

We use collected information to:

• Respond to inquiries

• Schedule showroom consultations

• Provide estimates and project updates

• Improve response times

• Send appointment confirmations

• Send operational notifications

• Improve our website and services

• Maintain internal records

We do not sell, rent, or trade your personal information.

 

4. SMS Messaging & Mobile Communications

If you provide your mobile phone number, you may receive SMS communications related to:

• Appointment confirmations

• Call-back notifications

• Customer service responses

• Project updates

• Operational notifications

Message frequency varies. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After opting out, you will no longer receive SMS messages from us unless you re-consent.

Important Compliance Notice

Mobile information, including phone numbers and SMS consent data, will NOT be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Mobile data is used solely for operational and service-related communications.

 

5. AI Receptionist & Call Processing

B Design uses AI-assisted call handling technology to:

• Capture inbound inquiries

• Route calls efficiently

• Summarize call details

• Notify management of qualified leads

Calls may be recorded or transcribed for quality assurance, training, and operational purposes.

 

6. Information Sharing

We may share your information only with:

• Trusted service providers (such as CRM platforms, hosting providers, or messaging services)

• Legal authorities if required by law

• Payment processors when applicable

These providers are required to protect your information and use it only for authorized purposes.

We do not authorize third parties to use your data for independent marketing.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no electronic transmission or storage system can guarantee absolute security.

 

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website performance

• Analyze visitor behavior

• Enhance user experience

You may disable cookies through your browser settings if preferred.

 

9. Your Rights & Choices

You may:

• Request access to your personal data

• Request corrections to inaccurate information

• Request deletion of your data (subject to legal requirements)

• Opt out of communications

To exercise your rights, contact us at:

Email: designs@b-design-llc.com
Phone: 720-597-8336

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

12. Contact Information

B Design – Cabinetry, Walls & Lighting
777 Santa Fe Drive
Denver, CO 80204

Phone: 720-597-8336
Email: designs@b-design-llc.com
Website: www.b-design-llc.com